Counselling Services

The Dilaasa Crisis Centre provides counselling to women facing domestic violence. Operating within a feminist perspective, the Centre ensures immediate psychological and social support to women to enable them to effectively cope with and manage crisis.Emotional support so essential to women during their first visit to the hospital after an episode of violence is offered. The primary goal of counselling is to validate women’s feelings and experiences, support their decisions, respect their intelligence, and ease feelings of inferiority, powerlessness, and disrespect.

Bandra Bhabha Hospital

Department No. 101
K.B. Bhabha Municipal Hospital, R.K. Patkar Margm Bandra West, Mumbai - 400050
Phone: 022- 26400229 (Direct)
022- 26422775/266422541 Ext. 4376,4511
Timings: 9.00a.m. to 4.00p.n. (Monday - Friday)
9.00a.m. to 12.00 noon Saturday

Kurla Bhabha Hospital Department No.15
K.B.Bhabha Municipal Hospital
Belgrami Road, Kurla West
Mumbai - 400070
Phone: 022-26500241 Extn.212
Timings: 9.00a.m. to 4.00p.m.
Wednesday and Thursday

Legal counselling

Women at Dilaasa are provided detailed information about the Protection of Women from Domestic Violence (PWDV) Act and laws related to custody,divorce, maintenance and provision of section 498A of the Indian Penal Code and the implications of such action. Women who have opted to pursue legal action are connected with a lawyer from an organisation called Majlis, who visits Dilaasa once a week.

Referral to other agencies

For some women, individual counselling is not effective enough and they feel the need to connect and speak with other women who have also been victimised by domestic abuse. The purpose of group counselling sessions is to eliminate feelings of loneliness and isolation. Women requiring such an intervention are referred and accompanied to organisations that facilitate such group meetings, such as Awaaz-e-Niswaan and the Women’s Centre. Women are also given information about available skill building courses, trusts providing monetary relief for educational and health purposes and are referred to relevant agencies for social support.

Temporary Shelter

If the women cannot go back to her home Dilaasa also provides temporary shelter at two shelters in Mumbai. The hospital also provides 24-hour shelter under medical observation.